RETURN & REFUND POLICY

Return & Refund Policy

At HomeJoy, we care about your shopping experience. If your order arrives damaged, defective, incorrect, or incomplete, we're here to help.

1. Eligible Returns & Replacements

You may request a return or replacement if:

You received a damaged or defective product.
You received the wrong product.
An item is missing from your order.
The product is significantly different from its description on our website.

2. Return Request

Please contact us within 48 hours of delivery if you have any issue with your order.

Please provide:

Your order number
Clear photos of the product
Photos of the packaging
A short video showing the issue, if applicable

3. Change of Mind

We do not accept returns for change of mind, incorrect ordering, or simply no longer wanting the product, except where required by applicable law.

4. Refunds & Replacements

After reviewing your request, HomeJoy may provide:

A replacement product, or
A refund for the eligible amount to the original payment method.

Refund processing time may depend on your bank or payment provider.

5. Damaged Products

If your product arrives damaged, please do not use it. Contact us within 48 hours of delivery and provide photos/videos of the product and packaging.

For fragile products, please keep the original packaging until your request has been reviewed.

6. Non-Eligible Products

Products that have been used, washed, modified, or damaged after delivery may not be eligible for return or replacement.

7. Order Cancellation

Cancellation requests must be made as soon as possible after placing the order. Once an order has been shipped, cancellation may no longer be possible.