Shipping policy

Shipping Policy

Last Updated: August 13, 2026

At HomeJoy, we aim to make your shopping experience simple and convenient. We currently deliver orders across India.

1. Order Processing

  • Orders are generally processed within 1–3 business days.

  • Orders placed on weekends or public holidays may be processed on the next business day.

  • Once your order has been shipped, you will receive shipping/tracking information when available.

2. Delivery Time

Estimated delivery time is generally 3–7 business days after dispatch.

Delivery times may vary depending on:

  • Your location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Remote or difficult-to-reach locations

  • Other circumstances outside our control

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you place your order.

We may offer free shipping on selected orders or during promotional periods.

4. Order Tracking

Once your order has been dispatched, tracking details will be provided when available.

You can use the tracking information to check the status of your shipment.

5. Incorrect Address

Please make sure your delivery address, phone number, and other details are correct before placing your order.

HomeJoy is not responsible for delivery failures caused by an incorrect or incomplete address provided by the customer.

Additional shipping charges may apply if an order needs to be re-shipped because of incorrect information.

6. Delayed or Lost Orders

If your order is delayed, please contact us with your order number.

We will work with the delivery partner to help locate your shipment.

In rare cases, delivery may take longer than the estimated timeframe due to circumstances beyond our control.

7. Damaged Packages

If your package arrives visibly damaged, please take photos/videos of the package before opening it and contact us within 48 hours of delivery.

Please keep the original packaging until the issue has been reviewed.

8. Cash on Delivery

Cash on Delivery (COD) may be available for selected locations and orders.

COD availability is determined at checkout and may vary based on your delivery location.

9. Contact Us

For shipping-related questions, please contact:

Store Name: HomeJoy
Email: apex190803@gmail.com
WhatsApp: 6261142542

We will do our best to assist you with your order and delivery.